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Small Business

 
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Article

Transform the (Dreaded) Annual Performance Review

Author Alan Fox explains how to take the “dread” out of the annual employee performance review process.


Article

Leadership 101: If You’re a Leader, You Control the Weather

As leader, you are always on stage. Author Scott Eblin explains how to keep your impact positive and productive.


Article

How to Train your Staff to Deliver Great Customer Service

Great customer service builds a strong customer bond. It starts with how your company answers the phone.


Article

The Key to Self-Motivation and Employee Motivation

A daily dose of motivation can be energizing. The key, say authors Kim Zoller and Kerry Preston, is knowing what drives you.


Article

Five Ways to Improve your Customer Communications

Improve your customer communications -- from phone conversations to e-mails to sales proposals to social media.


Article

How to Lead your Rookie Team to Success

Great teamwork generates innovation. Author Nicole Lipkin explains how to lead your team over mental fences.


Article

Does your Business Have a Tolerance for Failure?

Giving your employees a margin to maneuver and fail – accountably -- can enable your company to succeed and grow.


Article

Avoid the Pitfalls of Employee Recognition Programs

Employee recognition programs often backfire. Author Joseph Grenny suggests taking a different approach to incentives.


Article

Take the Test: Is your Work Environment Healthy or Toxic?

Does your company attract great candidates? Is it a place where employees thrive? Find out by answering these questions.


Article

Distilling Down the Details of the Affordable Care Act

While the mandates remain intact, the Affordable Care Act’s timeline has shifted. Learn what it means for your business.

 

Empowering Employees: Get Better Results from Almost Any Team

Struggling to build a great team? Rather than focus on your B-players, invest your time with A-players first.

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